Absolute Italy Booking and Cancellation Policies

• Absolute Italy accepts payment by VISA, Mastercard, AMEX or wire transfers
• All tours and transfers are to be paid in full 30 days before the clients first service
  
  Cancellation Policy:
  More than 30 days before travel                         15 euro fee per service
  From 29-15 days before travel                            25% cancellation fee
  From 14-8 days before travel                              50% cancellation fee
  Within 7 days or No Show                                  100% cancellation fee
  
  Late Change Fee:
  A 20% fee will be charged for late changes to itineraries, dates or times of services for changes submitted within 7 days of travel, in addition to any vendors cancellation fees.
  
  Transfer details:
  
  Airports:  Driver will be found bearing a sign with the clients last name AFTER clients have retrieved their luggage and exited the Customs area.  Drivers are not allowed access to the restricted Baggage Claim area
  
  Train stations:  Driver will be found at the head of the track bearing a sign with the clients last name
  
  Ports:  Driver will be found in the main Arrivals area with a sign bearing the clients last name, they cannot arrive at the gangplank/exit stairs
  
  Clients who miss their transfer or see that their plane, train or ship will not arrive at the scheduled time need to notify our office ahead of time so that we can attempt to reschedule their transfer. 
  
  Every attempt will be made to modify the time of the transfer; but in some cases it may be necessary to book a new driver and in that case an additional fee will be charged
  
  If a client does not see his driver upon arrival, he needs to contact our office at:
  (+39) 055-212877 so that we can assist them in meeting.
  
  If a client misses a transfer for any reason, the transfer is not refundable.

Clients who do not exit the Arrivals area of airports within an hour of the flight’s arrival time will be responsible for drivers waiting time charges.